TERMS AND CONDITIONS

Last updated: 20th Jan 2026

1. Nature of Services

Simon Cusden provides coaching and advisory services focused on leadership, performance, and personal transition. Coaching is not therapy, counselling, medical, or legal advice.

2. Coaching Disclaimer

By engaging in coaching, you acknowledge:

• Coaching is not a substitute for medical, psychological, psychiatric, or legal care

• No diagnosis or treatment of mental health conditions is provided

• You remain responsible for your decisions and actions

If you require clinical or medical support, seek an appropriately qualified professional.

3. Client Responsibility
You agree to engage honestly and take responsibility for your well-being, choices, and implementation. Results are not guaranteed.

4. Fees & Payment
Fees are agreed in advance and payable as specified. Late or missed payments may result in suspension of services.

5. Cancellations & Refunds
Sessions cancelled with reasonable notice may be rescheduled. Missed sessions without notice may be forfeited. Refunds are not guaranteed once services have commenced unless agreed in writing.

6. Limitation of Liability
To the fullest extent permitted by law, liability is limited to fees paid for the relevant service. Nothing limits liability for death or personal injury caused by negligence.

7. Confidentiality
Coaching conversations are confidential except where disclosure is required by law or there is risk of serious harm.

8. Governing Law
These terms are governed by the laws of England and Wales.

9. Legal Entity Disclosure
Trading name: Simon Cusden
Legal status: Sole Trader
Registered address: Manor Farm, Templecombe, Somerset BA8 0LJ
Contact email: simon@wholepeoplegroup.com